Remote support and upkeep for your computers, email, phones and job software. Plans from $299 a month.
Help when something breaks, plus the upkeep that heads problems off. Exactly what’s covered depends on your plan and the people and computers in your agreement.
Text, email or call from the office or the job site. We troubleshoot remotely, and deal with the provider when the problem is on their side. Included on Managed IT, and $200 an hour otherwise.
Windows and Mac computers monitored, updated and protected on a schedule, on both plans. Phones and tablets get work email and app help on Managed IT.
People set up with the right access when they join, changed when their role changes, and removed when they leave. Routine on Managed IT.
The same security and backup baseline on both plans, plus a written record of how your systems are set up.
We don’t replace your tools. We handle the access, sign-in and device problems around them, and deal with the software company’s support team when the problem is on their side.
Installing an app or signing in on a new computer is routine support. Rolling out a new platform, moving data or building integrations is quoted as a project. Not affiliated with these companies.
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Both monthly plans keep your computers maintained and protected. Essential Care bills help when you need it. Managed IT includes routine support for your whole team, in the office and in the field.
Maintained and protected
$299/month1 person + 1 computer
$399/monthUp to 2 people + 2 computers
Technical support: $200/hour, billed separately30-minute minimum. We confirm billable work before starting.
Includes
Support included
From$699/monthIncludes up to 2 computer users + 2 computers
Routine remote technical support includedNo separate hourly charge for covered day-to-day help.
Everything in Essential Care, plus help with email, logins, computer problems, software troubleshooting and dealing with your technology providers.
One-time setup is quoted separately. Hardware, business software subscriptions and additional services cost extra. Your quote will list the people and computers covered, and the files and accounts we back up. That isn’t automatically a full backup of every computer or application.
Need something bigger? New office setups, migrations, websites, automation and other special projects get a price before we start.See Special Projects
Support hours are Monday to Friday, 8am to 5pm Pacific, excluding holidays. Text or call (253) 893-6160, or email hello@ghostworx.co.
See PricingSend the quote form, or call if you’d rather talk it through.
After a quick review of your setup: your plan, what’s covered, the monthly total and the one-time setup cost.
Proper access, your systems documented, protection and backups set up, existing problems flagged.
Text, email or call when something’s wrong. Maintenance keeps running in the background.
Justin Grimm runs Ghostworx and handles onboarding and the technical decisions himself. He helped build Projul, construction project-management software, from its start in 2018, and has worked inside a managed IT provider, from help desk to client projects.
Your setup is documented from day one, so as Ghostworx grows, whoever helps you already knows how it works.
Yes. Support is remote, for businesses across the US. On-site visits in the Seattle area, and travel for agreed projects, are quoted separately.
Essential Care is $299 a month to keep one person’s computer maintained and protected, with technical help at $200 an hour when you need it. Managed IT starts at $699 a month for up to 2 computer users and 2 computers, with routine support included. If you want a clear plan for your business technology, the optional IT Health Check is $1,500 one time and ends with a 12-month plan.
Yes, if your business runs on email, a computer and job software. Essential Care covers you and one computer for $299 a month, or $399 in total if you add a second person or computer. If you’d rather not commit to a plan yet, on-demand help is $200 an hour.
Only the people on your support roster. Crew who only need work email, login and app help on a phone are mobile-only team members at $50 a month on Managed IT. Anyone who needs support on a laptop or desktop is a computer user, in the office or on jobsites.
No. You keep paying for your own subscriptions, phone plans and hardware directly, and everything stays in your name. Our management and security tools are included in your plan.
If you need someone on site every day, constant hardware repairs, or a person answering around the clock, you need a different arrangement. We’ll tell you up front.
Tell us who needs covering and what keeps breaking. Justin replies within 1 business day with questions or a quote.