Essential Care keeps your computers maintained and protected, with help billed when you need it. Managed IT handles your IT, with routine support included. Both are month-to-month.
Pick the sentence that sounds most like you.
Maintained and protected
$299/month1 person + 1 computer
$399/monthUp to 2 people + 2 computers
Technical support: $200/hour, billed separately30-minute minimum. We confirm billable work before starting.
Includes
Support included
From$699/monthIncludes up to 2 computer users + 2 computers
Routine remote technical support includedNo separate hourly charge for covered day-to-day help.
Everything in Essential Care, plus help with email, logins, computer problems, software troubleshooting and dealing with your technology providers.
One-time setup is quoted separately. Hardware, business software subscriptions and additional services cost extra. Your quote will list the people and computers covered, and the files and accounts we back up. That isn’t automatically a full backup of every computer or application.
Enter your team. You’ll see the Managed IT breakdown line by line, and whether Essential Care fits.
Start with the $699 base, which covers up to 2 computer users and 2 computers. Each additional computer user includes care and support for one more computer, so covering a new person and their laptop is $175, not $175 plus $80. Only computers beyond those already included are $80 each.
An unused place in the base can cover a mobile-only team member instead, and the base doesn’t go down when places are unused. Your quote lists the people receiving support, so not everyone on payroll is automatically a paid team member.
From the published rates. They’re illustrations, not specific customers, and don’t include separately quoted servers, network equipment, phone management or extra backup.
Owner and office admin
$699a month
Office pair and three crew on phones
$849a month
Growing team with a shared shop computer
$1,554a month
Both plans keep your covered computers maintained and protected. Managed IT also includes routine technical help, account changes and help dealing with your technology providers.
Hourly help, a one-time plan or a quoted project. None of them need a monthly plan.
On-Demand IT Help · $200/hour
Remote troubleshooting without a monthly plan. One-hour minimum, then 15-minute increments. Available during business hours, subject to scheduling. Ongoing monitoring, maintenance, protection and backup are not included.
IT Health Check + 12-Month Plan · $1,500 one time
We review your business technology, identify what needs attention and give you a plain-English 12-month plan with estimated costs. For a standard, single-location business with up to 10 people. Larger or more complex setups are quoted separately. The plan is yours, whoever does the work.
We also quote office technology setups, email and file moves, Wi-Fi upgrades, phone systems, customer management software (CRM), automations, software connections, custom tools, website builds and help getting found on Google (SEO).
Tell us what you need. We’ll confirm whether it’s a fit and provide a price before work begins. No monthly plan required.
Support hours: Monday to Friday, 8am to 5pm Pacific, excluding holidays. Managed IT gets priority routine support, Essential Care help is scheduled, and on-demand work is subject to availability. During support hours, we prioritize security concerns and problems that stop your business working.
Get practical help by phone, written instructions or a remote session. Covered routine support is included with Managed IT. Other technical help is $200/hour or quoted as a project, with approval before billable work begins.
| Essential Care customers30-minute minimum, then 15-minute steps | $200/hour |
|---|---|
| Without a planOne-hour minimum, then 15-minute steps | $200/hour |
| Managed IT, covered routine workNo hourly charge, and no monthly cap | Included |
| Managed IT, work outside your plan$200/hour where it fits, or an agreed project price | Quoted first |
20-minute fixEssential Care, 30-minute minimum
$10030 min billed
45-minute fixEssential Care, 30-minute minimum
$15045 min billed
20-minute fixWithout a plan, 60-minute minimum
$20060 min billed
“This counts as technical help rather than included maintenance. We can look into it at $200 an hour, with a 30-minute minimum. We’ll check back with you before going past one hour.”
Calls and follow-ups on the same problem are added together, so the minimum doesn’t restart. Approved troubleshooting is billable even when the answer turns out to be new hardware or a fix from another provider, and we say so before we start. Physical repairs and problems that can’t be solved remotely need a separate arrangement.
On both plans. Nothing here is started without your OK.
The management, security and backup tools we use are included in your plan. When a problem needs another provider to fix it, we help coordinate within your plan’s support coverage. That provider remains responsible for the repair.
If you mainly want your computers maintained and protected, and only need a hand now and then, Essential Care. If your team needs regular help, or you’d rather not think about the clock, Managed IT. Your quote recommends one.
No long-term contract. Both plans are month-to-month, and you can cancel with 30 days’ written notice. Your quote spells out the one-time setup, exactly what’s covered, and any supplier commitments that can’t be cancelled.
At $200 an hour, approved by you before billable work starts. There’s a 30-minute minimum, then 15-minute steps, so a 20-minute fix is $100 and a 45-minute one is $150. Calls and follow-ups on the same problem are added together, so the minimum doesn’t restart every time you reply.
Routine remote support for the people and computers in your agreement, with no monthly hour limit: troubleshooting, passwords and account changes, help with approved apps, dealing with your technology providers, and restoring individual files or emails. A covered problem doesn’t become a project just because it takes three hours instead of thirty minutes. Bigger changes, like migrations or new systems, are quoted separately.
A computer user is someone who needs support for their work on a laptop or desktop, whether they work in the office or on jobsites, and each additional one includes care and support for one computer. A mobile-only team member only needs work email, login and app help on a phone or tablet, with no computer support. Each person is counted once, and nobody is charged twice for checking email on their phone. That $50 help doesn’t include full phone management or backing up the phone itself, which are quoted separately.
A one-time review of your computers, email, backups, security, software and providers, with a plain-English report and a 12-month plan. It’s $1,500 for a standard, single-location business with up to 10 people. It’s optional: you don’t need one to get a quote or start a monthly plan. The plan is yours, whether or not Ghostworx does the work.
One-time setup is quoted separately, after a quick look at what you have now, because it depends on how many people, devices and accounts need bringing in and what shape they’re in. It covers getting proper access, an inventory, documentation, installing the agreed tools, setting up protection and backups, and a list of problems we find.
Your monthly price follows the people and computers covered by your plan, not everyone on payroll. We confirm coverage and pricing changes with you before updating the plan, and changes made mid-month are prorated. Managed IT has a $699 monthly minimum. Essential Care covers up to 2 people and 2 computers; if you need more covered, we’ll quote Managed IT before making a change.
The estimator uses our published rates for the people and computers you enter. Your quote confirms that coverage and lists one-time setup and any additional services separately. Extra backup, full phone or tablet management, servers or network equipment can add to the total. We explain any difference and confirm the price with you before service starts.
If essential work is blocked or you suspect a security problem, call (253) 893-6160 during support hours rather than texting or emailing. Requests are prioritized by their impact on your business. Covered support is included with Managed IT, Essential Care troubleshooting is billed at the agreed support rate, and after-hours response isn’t included.
Standard support hours are Monday to Friday, 8am to 5pm Pacific, excluding holidays. After-hours response isn’t included or guaranteed on either plan. Any separately arranged work outside support hours is agreed and priced in advance. Automated monitoring keeps running either way, but it doesn’t mean a person is working around the clock.
Not by default. You pay Microsoft, Google and your software companies directly, and the accounts stay in your name. The management, security and backup tools we use are included in your plan.
Tell us about your team and what you need help with. Justin will reply within 1 business day to confirm the details and next steps.